Management of Repair in Human-Computer Interaction
by David Frohlich, Paul Drew, Andrew Monk
Link
Reference:
David Frohlich, Paul Drew, Andrew Monk, (1994), "Management of Repair in Human-Computer Interaction", Human-Computer Interaction, vol. 9, no. 3-4, pp. 385–425.
Bibtex Entry:
@ARTICLE{Frohlich1994,
  author = "David Frohlich, Paul Drew and Andrew Monk", 
  doi = "10.1080/07370024.1994.9667211", 
  keywords = "Conversation analysis, Human-computer interaction, Repair, Novice users, Sales, Marketing Information (SAM)", 
  journal = "Human-Computer Interaction", 
  number = "3-4", 
  pages = "385–425", 
  title = "Management of Repair in Human-Computer Interaction", 
  url = "http://www.tandfonline.com/doi/abs/10.1080/07370024.1994.9667211", 
  volume = "9", 
  year = "1994", 
}