by Richard M. Frankel, H. B. Beckman
Reference:
Richard M. Frankel, H. B. Beckman, (1982), "Impact: an interaction-based method for preserving and analyzing clinical transactions", In Straight Talk: Explorations in Provider and Patient Interaction (Loyd Pettigrew, ed.), Louisville, KY, Humana Press, pp. 71–85.
Bibtex Entry:
@INCOLLECTION{Frankel-Beckman1982,
address = "Louisville, KY",
author = "Richard M. Frankel and H. B. Beckman",
booktitle = "Straight Talk: Explorations in Provider and Patient Interaction",
keywords = "EMCA, Medical EMCA",
editor = "Loyd Pettigrew",
pages = "71–85",
publisher = "Humana Press",
title = "Impact: an interaction-based method for preserving and analyzing clinical transactions",
year = "1982",
}