@ARTICLE{Frank1982, author = "Arthur W. Frank", doi = "10.1007/BF02127685", keywords = "EMCA, Closings", journal = "Human Studies", number = "4", pages = "357–370", title = "Improper closings: the art of conversational repudiation", url = "https://link.springer.com/article/10.1007/BF02127685", volume = "5", year = "1982", }