Are They Requests? An Exploration of Declaratives of Trouble in Service Encounters
by Barbara A. Fox, Trine Heinemann
Link
Reference:
Barbara A. Fox, Trine Heinemann, (2021), "Are They Requests? An Exploration of Declaratives of Trouble in Service Encounters", Research on Language and Social Interaction, Routledge, vol. 54, no. 1, pp. 20–38.
Bibtex Entry:
@ARTICLE{Fox2021,
  author = "Barbara A. Fox and Trine Heinemann", 
  doi = "10.1080/08351813.2020.1864154", 
  keywords = "EMCA, Requests, Action Formation, Declaratives, Trouble, Service Encounters", 
  journal = "Research on Language and Social Interaction", 
  number = "1", 
  pages = "20–38", 
  publisher = "Routledge", 
  title = "Are They Requests? An Exploration of Declaratives of Trouble in Service Encounters", 
  url = "https://www.tandfonline.com/doi/full/10.1080/08351813.2020.1864154", 
  volume = "54", 
  year = "2021", 
}