Conversation and Discourse Analysis in Library and Information Services
by Michael A. Forrester, Chistopher Ramsden, David Reason
Link
Reference:
Michael A. Forrester, Chistopher Ramsden, David Reason, (1997), "Conversation and Discourse Analysis in Library and Information Services", Education for Information, vol. 15, no. 4, pp. 283–295.
Bibtex Entry:
@ARTICLE{Forrester1997,
  author = "Michael A. Forrester, Chistopher Ramsden and David Reason", 
  doi = "10.3233/EFI-1997-15402", 
  keywords = "EMCA, Library services, Interface design", 
  journal = "Education for Information", 
  number = "4", 
  pages = "283–295", 
  title = "Conversation and Discourse Analysis in Library and Information Services", 
  url = "http://content.iospress.com/articles/education-for-information/efi15-4-02", 
  volume = "15", 
  year = "1997", 
}