How Categorization Impacts the Design of Requests: Asking for Email Addresses in Call-Centre Interactions

Flinkfeldt, Marie; Parslow, Sophie; Stokoe, Elizabeth

doi:10.1017/S0047404521000592

by Marie Flinkfeldt, Sophie Parslow, Elizabeth Stokoe

Reference:

Marie Flinkfeldt, Sophie Parslow, Elizabeth Stokoe, (2022), "How Categorization Impacts the Design of Requests: Asking for Email Addresses in Call-Centre Interactions", Language in Society, vol. 51, no. 4, pp. 693–716.

Bibtex Entry:

@ARTICLE{Flinkfeldt2022,
  author = "Marie Flinkfeldt, Sophie Parslow and Elizabeth Stokoe", 
  doi = "10.1017/S0047404521000592", 
  keywords = "Categorization, Requests, Call-center, Institutional talk, EMCA", 
  journal = "Language in Society", 
  number = "4", 
  pages = "693–716", 
  title = "How Categorization Impacts the Design of Requests: Asking for Email Addresses in Call-Centre Interactions", 
  url = "https://www.cambridge.org/core/journals/language-in-society/article/how-categorization-impacts-the-design-of-requests-asking-for-email-addresses-in-callcentre-interactions/A4E91CC498825C6DFDFFD7482F456301", 
  volume = "51", 
  year = "2022", 
}