Diagnosis as dialogue: diagnostic work in calls to a technical support helpline
by Alan Firth, Michael Emmison
Link
Reference:
Alan Firth, Michael Emmison, (2009), "Diagnosis as dialogue: diagnostic work in calls to a technical support helpline", In Ethnographies of Diagnostic Work: Dimensions of Transformative Practice (Monika Büscher, Dawn Goodwin, Jessica Mesman, eds.), Oxford, Palgrave Macmillan, pp. 113–132.
Bibtex Entry:
@INCOLLECTION{Firth2009c,
  address = "Oxford", 
  author = "Alan Firth and Michael Emmison", 
  booktitle = "Ethnographies of Diagnostic Work: Dimensions of Transformative Practice", 
  doi = "10.1057/9780230296930_7", 
  keywords = "EMCA, Diagnostic Work, Technical Support, Helplines, Workplace studies", 
  editor = "Monika Büscher, Dawn Goodwin and Jessica Mesman", 
  pages = "113–132", 
  publisher = "Palgrave Macmillan", 
  title = "Diagnosis as dialogue: diagnostic work in calls to a technical support helpline", 
  url = "https://link.springer.com/chapter/10.1057/9780230296930_7", 
  year = "2009", 
}