by Alan Firth
Reference:
Alan Firth, (1995), "Talking for a change: commodity negotiating by telephone", In The Discourse of Negotiation: Studies of Language in the Workplace (Alan Firth, ed.), Oxford, Pergamon, pp. 183–222.
Bibtex Entry:
@INCOLLECTION{Firth1995b,
address = "Oxford",
author = "Alan Firth",
booktitle = "The Discourse of Negotiation: Studies of Language in the Workplace",
keywords = "EMCA, Telephone, Negotiations, Workplace studies",
editor = "Alan Firth",
pages = "183–222",
publisher = "Pergamon",
title = "Talking for a change: commodity negotiating by telephone",
year = "1995",
}