@COLLECTION{Firth1995, address = "Oxford", doi = "10.1016/C2009-0-08000-3", keywords = "EMCA, Negotiations, Workplace", editor = "Alan Firth", pages = "417", publisher = "Pergamon", title = "The Discourse of Negotiation: Studies of Language in the Workplace", url = "http://www.sciencedirect.com/science/book/9780080424002", year = "1995", }