@BOOK{Fele2023, author = "Giolo Fele", doi = "https://doi.org/10.1007/978-3-031-26239-5", keywords = "EMCA, Emergency Calls", publisher = "Palgrave MacMillan", title = "Emergency Communication: The Organization of Calls to Emergency Dispatch Centers", url = "https://link.springer.com/book/10.1007/978-3-031-26239-5", year = "2023", }