Reports, requests, and recipient design: the management of patron queries in online reference chats
by Terrence W. Epperson, Alan Zemel
Link
Reference:
Terrence W. Epperson, Alan Zemel, (2008), "Reports, requests, and recipient design: the management of patron queries in online reference chats", Journal of the American Society for Information Science & Technology, vol. 59, no. 14, pp. 2268–2283.
Bibtex Entry:
@ARTICLE{Epperson-Zemel2008,
  author = "Terrence W. Epperson and Alan Zemel", 
  doi = "10.1002/asi.20930", 
  keywords = "EMCA, Ethnomethodology, Conversation Analysis, Virtual reference services, Library, informa- tion science", 
  journal = "Journal of the American Society for Information Science & Technology", 
  number = "14", 
  pages = "2268–2283", 
  title = "Reports, requests, and recipient design: the management of patron queries in online reference chats", 
  url = "https://onlinelibrary.wiley.com/doi/abs/10.1002/asi.20930", 
  volume = "59", 
  year = "2008", 
}