The termination of complaints in calls to an authority for student support
by Mats Ekström, Fredrik Lundström
Link
Reference:
Mats Ekström, Fredrik Lundström, (2014), "The termination of complaints in calls to an authority for student support", Journal of Pragmatics, vol. 74, pp. 132–149.
Bibtex Entry:
@ARTICLE{Ekstroem-Lundstroem2014,
  author = "Mats Ekström and Fredrik Lundström", 
  doi = "10.1016/j.pragma.2014.09.006", 
  keywords = "EMCA, Institutional interaction, Complaint, Termination, Shift devices, Accounts, Affiliation", 
  journal = "Journal of Pragmatics", 
  pages = "132–149", 
  title = "The termination of complaints in calls to an authority for student support", 
  url = "https://www.sciencedirect.com/science/article/abs/pii/S037821661400174X", 
  volume = "74", 
  year = "2014", 
}