Inequality in professional service encounters: Verbal strategies of control versus task performance in calls to the police

Eglin, Peter; Wideman, Doug

by Peter Eglin, Doug Wideman

Reference:

Peter Eglin, Doug Wideman, (1986), "Inequality in professional service encounters: Verbal strategies of control versus task performance in calls to the police", Zeitschrift für Soziologie, vol. 15, no. 5, pp. 341-62.

Bibtex Entry:

@ARTICLE{Eglin-Wideman1986,
  author = "Peter Eglin and Doug Wideman", 
  keywords = "EMCA, Service Encounter, Police", 
  journal = "Zeitschrift für Soziologie", 
  number = "5", 
  pages = "341-62", 
  title = "Inequality in professional service encounters: Verbal strategies of control versus task performance in calls to the police", 
  volume = "15", 
  year = "1986", 
}