Conversation analysis applied to user centered design: A study of who 'the user' is
by Maria Egbert
Link
Reference:
Maria Egbert, (2011), "Conversation analysis applied to user centered design: A study of who 'the user' is", In Applied Conversation Analysis: Intervention and Change in Institutional Talk (Charles Antaki, ed.), London, Palgrave Macmillan, pp. 207–221.
Bibtex Entry:
@INCOLLECTION{Egbert2011,
  address = "London", 
  author = "Maria Egbert", 
  booktitle = "Applied Conversation Analysis: Intervention and Change in Institutional Talk", 
  doi = "10.1057/9780230316874_11", 
  keywords = "EMCA, Conversation Analysis, Applied Conversation Analysis, User", 
  editor = "Charles Antaki", 
  pages = "207–221", 
  publisher = "Palgrave Macmillan", 
  title = "Conversation analysis applied to user centered design: A study of who 'the user' is", 
  url = "https://link.springer.com/chapter/10.1057/9780230316874_11", 
  year = "2011", 
}