Managing verbal and embodied conduct in telephone-mediated service encounters
by David Matthew Edmonds, Ann Weatherall
Link
Reference:
David Matthew Edmonds, Ann Weatherall, (2019), "Managing verbal and embodied conduct in telephone-mediated service encounters", In Technology Mediated Service Encounters (Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya, María de la O Hernández-López, eds.), Amsterdam, John Benjamins, pp. 71–96.
Bibtex Entry:
@INCOLLECTION{Edmonds-Weatherall2019,
  address = "Amsterdam", 
  author = "David Matthew Edmonds and Ann Weatherall", 
  booktitle = "Technology Mediated Service Encounters", 
  doi = "10.1075/pbns.300.03mat", 
  keywords = "EMCA, Telephone-mediated interaction, Closings, Embodied conduct, Multiactivity", 
  editor = "Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya and María de la O Hernández-López", 
  pages = "71–96", 
  publisher = "John Benjamins", 
  title = "Managing verbal and embodied conduct in telephone-mediated service encounters", 
  url = "https://benjamins.com/catalog/pbns.300.03mat", 
  year = "2019", 
}