by Paul Drew, John Heritage
Reference:
Paul Drew, John Heritage, (1992), "Analyzing talk at work: an introduction", In Talk at Work: Interaction in Institutional Settings (Paul Drew, John Heritage, eds.), Cambridge, Cambridge University Press, pp. 3–65.
Bibtex Entry:
@INCOLLECTION{DrewHeritage1992,
address = "Cambridge",
author = "Paul Drew and John Heritage",
booktitle = "Talk at Work: Interaction in Institutional Settings",
keywords = "EMCA, Basic Resources",
editor = "Paul Drew and John Heritage",
pages = "3–65",
publisher = "Cambridge University Press",
title = "Analyzing talk at work: an introduction",
year = "1992",
}