Going too far: Complaining, escalating and disaffiliation

Drew, Paul; Walker, Traci

doi:10.1016/j.pragma.2008.09.046

by Paul Drew, Traci Walker

Reference:

Paul Drew, Traci Walker, (2009), "Going too far: Complaining, escalating and disaffiliation", Journal of Pragmatics, vol. 41, no. 12, pp. 2400–2414.

Bibtex Entry:

@ARTICLE{Drew2009a,
  author = "Paul Drew and Traci Walker", 
  doi = "10.1016/j.pragma.2008.09.046", 
  keywords = "EMCA, Complaints, Disaffiliation, Conversation Analysis, Afﬁliation", 
  journal = "Journal of Pragmatics", 
  number = "12", 
  pages = "2400–2414", 
  title = "Going too far: Complaining, escalating and disaffiliation", 
  url = "http://www.sciencedirect.com/science/article/pii/S037821660800266X", 
  volume = "41", 
  year = "2009", 
}