Conversation Analysis and Human-Computer Interaction Design
by Sarah A. Douglas
Reference:
Sarah A. Douglas, (1995), "Conversation Analysis and Human-Computer Interaction Design", In The Social and Interactional Dimensions of Human-Computer Interfaces (Peter J. Thomas, ed.), New York, Cambridge University Press, pp. 184–203.
Bibtex Entry:
@INCOLLECTION{Douglas1995,
  address = "New York", 
  author = "Sarah A. Douglas", 
  booktitle = "The Social and Interactional Dimensions of Human-Computer Interfaces", 
  keywords = "Human-computer interaction, Conversation analysis", 
  editor = "Peter J. Thomas", 
  pages = "184–203", 
  publisher = "Cambridge University Press", 
  title = "Conversation Analysis and Human-Computer Interaction Design", 
  year = "1995", 
}