Patterns of Cooperative Interaction: Linking Ethnomethodology and Design
by David Martin, Ian Sommerville
Link
Reference:
David Martin, Ian Sommerville, (2004), "Patterns of Cooperative Interaction: Linking Ethnomethodology and Design", ACM Transactions on Computer-Human Interaction, vol. 11, no. 1, pp. 59–89.
Bibtex Entry:
@ARTICLE{DMartin2004,
  author = "David Martin and Ian Sommerville", 
  doi = "10.1145/972648.972651", 
  keywords = "EMCA, Design, Organizations", 
  journal = "ACM Transactions on Computer-Human Interaction", 
  number = "1", 
  pages = "59–89", 
  title = "Patterns of Cooperative Interaction: Linking Ethnomethodology and Design", 
  url = "http://dl.acm.org/citation.cfm?doid=972648.972651", 
  volume = "11", 
  year = "2004", 
}