Finding out what's happened: Two procedures for opening emergency calls
by Jakob Cromdal, Håkan Landqvist, Daniel Persson-Thunqvist, Karin Osvaldsson
Link
Reference:
Jakob Cromdal, Håkan Landqvist, Daniel Persson-Thunqvist, Karin Osvaldsson, (2012), "Finding out what's happened: Two procedures for opening emergency calls", Discourse Studies, vol. 14, no. 4, pp. 371–397.
Bibtex Entry:
@ARTICLE{Cromdal2012a,
  author = "Jakob Cromdal, Håkan Landqvist, Daniel Persson-Thunqvist and Karin Osvaldsson", 
  doi = "10.1177/1461445612439960", 
  keywords = "EMCA, Conversation Analysis, Ethnomethodology, Emergency Calls, Helplines, Institutional interaction, Service calls, Work, Talk-in-interaction", 
  journal = "Discourse Studies", 
  number = "4", 
  pages = "371–397", 
  title = "Finding out what's happened: Two procedures for opening emergency calls", 
  url = "https://journals.sagepub.com/doi/abs/10.1177/1461445612439960", 
  volume = "14", 
  year = "2012", 
}