@BOOK{Crabtree2003, address = "London", author = "Andy Crabtree", doi = "10.1007/b97516", keywords = "EMCA, Ethnography, CSCW, Methodology", publisher = "Springer", title = "Designing Collaborative Systems: A Practical Guide to Ethnography", url = "https://link.springer.com/book/10.1007/b97516", year = "2003", }