@ARTICLE{Crabtree2001, author = "Andy Crabtree", keywords = "EMCA, Conversation Analysis, Methodology, Work-practice", journal = "Ethnographic Studies", pages = "7-16", title = "On the practical availability of work-practice", url = "http://www.cs.nott.ac.uk/~axc/work/ESv6.pdf", volume = "6", year = "2001", }