Some major organisational consequences of some 'minor' organised conduct: evidence from a video analysis of pre-verbal service encounters in a showroom retail store
by Colin Clark, Trevor Pinch
Link
Reference:
Colin Clark, Trevor Pinch, (2010), "Some major organisational consequences of some 'minor' organised conduct: evidence from a video analysis of pre-verbal service encounters in a showroom retail store", In Organisation, Interaction and Practice: Studies of Ethnomethodology and Conversation Analysis (Nick Llewellyn, Jon Hindmarsh, eds.), Cambridge, Cambridge University Press, pp. 140–171.
Bibtex Entry:
@INCOLLECTION{Clark2010,
  address = "Cambridge", 
  author = "Colin Clark and Trevor Pinch", 
  booktitle = "Organisation, Interaction and Practice: Studies of Ethnomethodology and Conversation Analysis", 
  doi = "10.1017/CBO9780511676512.008", 
  keywords = "EMCA, Selling, Service Encounter", 
  editor = "Nick Llewellyn and Jon Hindmarsh", 
  pages = "140–171", 
  publisher = "Cambridge University Press", 
  title = "Some major organisational consequences of some 'minor' organised conduct: evidence from a video analysis of pre-verbal service encounters in a showroom retail store", 
  url = "https://www.cambridge.org/core/books/organisation-interaction-and-practice/some-major-organisational-consequences-of-some-minor-organised-conduct-evidence-from-a-video-analysis-of-preverbal-service-encounters-in-a-showroom-retail-store/6014C7FCB46566A655B2EEDC8CFDE73E", 
  year = "2010", 
}