Designing technology as an embedded resource for troubleshooting
by Stefania Castellani, Antonietta Grasso, Frederic Roulland, Jacki O'Neill
Link
Reference:
Stefania Castellani, Antonietta Grasso, Frederic Roulland, Jacki O'Neill, (2009), "Designing technology as an embedded resource for troubleshooting", Computer Supported Cooperative Work, vol. 18, no. 2-3, pp. 199–227.
Bibtex Entry:
@ARTICLE{Castellani2009,
  author = "Stefania Castellani, Antonietta Grasso, Frederic Roulland and Jacki O'Neill", 
  doi = "10.1007/s10606-008-9088-1", 
  keywords = "EMCA, Technology, Troubleshooting", 
  journal = "Computer Supported Cooperative Work", 
  number = "2-3", 
  pages = "199–227", 
  title = "Designing technology as an embedded resource for troubleshooting", 
  url = "http://link.springer.com/article/10.1007/s10606-008-9088-1", 
  volume = "18", 
  year = "2009", 
}