The Order of Service: the Practical Management of Customer Interaction
by Barry Brown
Link
Reference:
Barry Brown, (2004), "The Order of Service: the Practical Management of Customer Interaction", Sociological Research Online, vol. 9, no. 4.
Bibtex Entry:
@ARTICLE{Brown2004,
  author = "Barry Brown", 
  keywords = "EMCA, Consumption, Ethnomethodology, Shopping, Tourism, Video Methods", 
  journal = "Sociological Research Online", 
  number = "4", 
  title = "The Order of Service: the Practical Management of Customer Interaction", 
  url = "http://www.socresonline.org.uk/", 
  volume = "9", 
  year = "2004", 
}