Bridging the Gap Between Conversation Analysis and ESP: An Applied Study of the Opening Sequences of NS and NNS Service Telephone Calls
by Hugo Bowles
Link
Reference:
Hugo Bowles, (2006), "Bridging the Gap Between Conversation Analysis and ESP: An Applied Study of the Opening Sequences of NS and NNS Service Telephone Calls", English for Specific Purposes, vol. 25, no. 3, pp. 332–357.
Bibtex Entry:
@ARTICLE{Bowles2006,
  author = "Hugo Bowles", 
  doi = "10.1016/j.esp.2005.03.003", 
  keywords = "Conversation Analysis, Service Telephone Calls, Bookshop, Requests, Telephone Call Openings, Institutional Talk", 
  journal = "English for Specific Purposes", 
  number = "3", 
  pages = "332–357", 
  title = "Bridging the Gap Between Conversation Analysis and ESP: An Applied Study of the Opening Sequences of NS and NNS Service Telephone Calls", 
  url = "http://www.sciencedirect.com/science/article/pii/S0889490605000153", 
  volume = "25", 
  year = "2006", 
}