The pivot point between problem presentation and advice in a health helpline service
by Steven Bloch, Charles Antaki
Link
Reference:
Steven Bloch, Charles Antaki, (2019), "The pivot point between problem presentation and advice in a health helpline service", Applied Linguistics, vol. 40, no. 4, pp. 699–716.
Bibtex Entry:
@ARTICLE{Bloch-Antaki2019,
  author = "Steven Bloch and Charles Antaki", 
  doi = "10.1093/applin/amy014", 
  keywords = "EMCA, Helpline interaction", 
  journal = "Applied Linguistics", 
  number = "4", 
  pages = "699–716", 
  title = "The pivot point between problem presentation and advice in a health helpline service", 
  url = "https://academic.oup.com/applij/article-abstract/40/4/699/4953515", 
  volume = "40", 
  year = "2019", 
}