The call-on-hold as conversational resource
by Jack Bilmes
Link
Reference:
Jack Bilmes, (2005), "The call-on-hold as conversational resource", Text, vol. 25, no. 2, pp. 149-170.
Bibtex Entry:
@ARTICLE{Bilmes2005,
  author = "Jack Bilmes", 
  doi = "10.1515/text.2005.25.2.149", 
  keywords = "EMCA, Conversation Analysis, Telephone, Television, Talk show", 
  journal = "Text", 
  number = "2", 
  pages = "149-170", 
  title = "The call-on-hold as conversational resource", 
  url = "http://www.degruyter.com/view/j/text.1.2005.25.issue-2/text.2005.25.2.149/text.2005.25.2.149.xml", 
  volume = "25", 
  year = "2005", 
}