Making museum tours better: understanding what a guided tour really is and what a tour guide really does
by Katie Best
Link
Reference:
Katie Best, (2012), "Making museum tours better: understanding what a guided tour really is and what a tour guide really does", Museum Management and Curatorship, vol. 27, no. 1, pp. 35–52.
Bibtex Entry:
@ARTICLE{Best2012,
  author = "Katie Best", 
  doi = "10.1080/09647775.2012.644695", 
  keywords = "EMCA, Tour guides, Docents, Visitor experience, Conversation Analysis, Museum management, Visitor services, Electronic guides, Workplace studies", 
  journal = "Museum Management and Curatorship", 
  number = "1", 
  pages = "35–52", 
  title = "Making museum tours better: understanding what a guided tour really is and what a tour guide really does", 
  url = "https://www.tandfonline.com/doi/abs/10.1080/09647775.2012.644695", 
  volume = "27", 
  year = "2012", 
}