Making the case for airline compassion fares: The serial organization of problem narratives during a family crisis
by Wayne A. Beach, Alane S. Lockwood
Link
Reference:
Wayne A. Beach, Alane S. Lockwood, (2003), "Making the case for airline compassion fares: The serial organization of problem narratives during a family crisis", Research on Language and Social Interaction, vol. 36, no. 4, pp. 351–394.
Bibtex Entry:
@ARTICLE{Beach2003c,
  author = "Wayne A. Beach and Alane S. Lockwood", 
  doi = "10.1207/S15327973RLSI3604_3", 
  keywords = "Conversation Analysis, Opening sequences, Problem narratives, Longitudinal Study", 
  journal = "Research on Language and Social Interaction", 
  number = "4", 
  pages = "351–394", 
  title = "Making the case for airline compassion fares: The serial organization of problem narratives during a family crisis", 
  url = "http://www.tandfonline.com/doi/abs/10.1207/S15327973RLSI3604_3", 
  volume = "36", 
  year = "2003", 
}