What do people expect from public services? Requests in public service encounters
by Birte Asmuß
Link
Reference:
Birte Asmuß, (2007), "What do people expect from public services? Requests in public service encounters", Hermes: Journal of Language and Communication Studies, no. 38, pp. 65–83.
Bibtex Entry:
@ARTICLE{Asmuss2007,
  author = "Birte Asmuß", 
  doi = "10.7146/hjlcb.v20i38.25905", 
  keywords = "EMCA", 
  journal = "Hermes: Journal of Language and Communication Studies", 
  number = "38", 
  pages = "65–83", 
  title = "What do people expect from public services? Requests in public service encounters", 
  url = "https://tidsskrift.dk/her/article/view/25905", 
  year = "2007", 
}