Diagnostic Reasoning in the Use of Travel Management System
by Ilkka Arminen, Piia Poikus
Link
Reference:
Ilkka Arminen, Piia Poikus, (2009), "Diagnostic Reasoning in the Use of Travel Management System", Computer Supported Cooperative Work, vol. 18, no. 2-3, pp. 251–276.
Bibtex Entry:
@ARTICLE{Arminen2009a,
  author = "Ilkka Arminen and Piia Poikus", 
  doi = "10.1007/s10606-008-9086-3", 
  keywords = "EMCA, Transportation, CSCW, Administrative self-management systems, Appropriation of HRM solutions, Diagnostic reasoning, User reconfiguration, HCI", 
  journal = "Computer Supported Cooperative Work", 
  number = "2-3", 
  pages = "251–276", 
  title = "Diagnostic Reasoning in the Use of Travel Management System", 
  url = "http://link.springer.com/article/10.1007/s10606-008-9086-3", 
  volume = "18", 
  year = "2009", 
}