Telling people what to do (and, sometimes, why): Contingency, entitlement and explanation in staff requests to adults with intellectual impairments
by Charles Antaki, Alexandra Kent
Link
Reference:
Charles Antaki, Alexandra Kent, (2012), "Telling people what to do (and, sometimes, why): Contingency, entitlement and explanation in staff requests to adults with intellectual impairments", Journal of Pragmatics, vol. 44, no. 6-7, pp. 876–889.
Bibtex Entry:
@ARTICLE{Antaki2012a,
  author = "Charles Antaki and Alexandra Kent", 
  doi = "10.1016/j.pragma.2012.03.014", 
  keywords = "Contingency, Conversation Analysis, Directives, Entitlement, Imperatives, Institutional talk, Intellectual impairment, Requests", 
  journal = "Journal of Pragmatics", 
  number = "6-7", 
  pages = "876–889", 
  title = "Telling people what to do (and, sometimes, why): Contingency, entitlement and explanation in staff requests to adults with intellectual impairments", 
  url = "http://www.sciencedirect.com/science/article/pii/S0378216612000914", 
  volume = "44", 
  year = "2012", 
}