Time, narratives and participation frameworks in software troubleshooting
by Francesca Alby, Cristina Zucchermaglio
Link
Reference:
Francesca Alby, Cristina Zucchermaglio, (2009), "Time, narratives and participation frameworks in software troubleshooting", Computer Supported Cooperative Work, vol. 18, no. 2-3, pp. 129–146.
Bibtex Entry:
@ARTICLE{Alby2009,
  author = "Francesca Alby and Cristina Zucchermaglio", 
  doi = "10.1007/s10606-008-9090-7", 
  keywords = "EMCA, Time, Participation, Software, HCI, Workplace studies", 
  journal = "Computer Supported Cooperative Work", 
  number = "2-3", 
  pages = "129–146", 
  title = "Time, narratives and participation frameworks in software troubleshooting", 
  url = "http://link.springer.com/article/10.1007/s10606-008-9090-7", 
  volume = "18", 
  year = "2009", 
}