Whalen-Zimmerman1998
| Whalen-Zimmerman1998 | |
|---|---|
| BibType | ARTICLE |
| Key | Whalen-Zimmerman1998 |
| Author(s) | Jack Whalen, Don H. Zimmerman |
| Title | Observations on the display and management of emotion in naturally occurring activities: the case of “Hysteria”in calls to 9-1-1 |
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| Tag(s) | EMCA, Emotional displays, 911 Calls |
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| Year | 1998 |
| Language | English |
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| Journal | Social Psychology Quarterly |
| Volume | 61 |
| Number | 2 |
| Pages | 141-159 |
| URL | Link |
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Abstract
This paper focuses on a particular type of emotional display known in the ver- nacular as "hysteria," and on the "socio-logic" of such an affective state. Using calls to 9-1-1 as a case study, we discuss the ways in which the notion of "hysteria" is used in a particular occupational milieu and in certain situations to assess and account for a person's conduct. In that milieu, behaviors that might be deemed "hysterical" are those brought to the foreground by the interactional demands of the work situation. Someone is hysterical when he or she cannot cooperate in the accomplishment of some task required by the situation (as defined by those having or assuming a responsibility for what transpires in that situation). More generally, then, what might be termed a strong expression of sorrow, distress, or grief in one social context may be "hysterical" in another. Thus "hysteria" is as much interactional and (in certain institutional or work settings) organizational as emotional.
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