Vinkhuyzen-etal2006

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Vinkhuyzen-etal2006
BibType ARTICLE
Key Vinkhuyzen-etal2006
Author(s) Erik Vinkhuyzen, Marilyn Whalen, Margaret Szymanski
Title Security, efficiency, and customer service in calls to a financial services organization
Editor(s)
Tag(s) EMCA, Call openings, Service calls
Publisher
Year 2006
Language English
City
Month
Journal Revue Française de Linguistique Appliquée
Volume 11
Number 2
Pages 53-68
URL Link
DOI
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

This study compares the interactional consequences of two different openings in calls to a financial service organization: the traditional opening that offers service (..) and the power call opening that immediately launches a security check (..)

Notes