@COLLECTION{, address = "London", doi = "10.1002/9781118325001", keywords = "EMCA", editor = "Jack Sidnell and Tanya Stivers", publisher = "Wiley-Blackwell", title = "The Handbook of Conversation Analysis", url = "https://onlinelibrary.wiley.com/doi/book/10.1002/9781118325001", year = "2012", }