@BOOK{Maynard2003a, address = "Chicago", author = "Douglas W. Maynard", keywords = "EMCA, News, News Delivery, Medical EMCA, Allusion", pages = "337", publisher = "University of Chicago Press", title = "Bad News, Good News: Conversational Order in Everyday Talk and Clinical Settings", url = "https://www.press.uchicago.edu/ucp/books/book/chicago/B/bo3619014.html", year = "2003", }