Difference between revisions of "Sikveland2020"

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(Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Rein Ove Sikveland; Heidi Kevoe-Feldman; Elisabeth H. Stokoe; |Title=Overcoming Suicidal Persons’ Resistance Using Productive Communic...")
 
 
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|Author(s)=Rein Ove Sikveland; Heidi Kevoe-Feldman; Elisabeth H. Stokoe;
 
|Author(s)=Rein Ove Sikveland; Heidi Kevoe-Feldman; Elisabeth H. Stokoe;
 
|Title=Overcoming Suicidal Persons’ Resistance Using Productive Communicative Challenges during Police Crisis Negotiations
 
|Title=Overcoming Suicidal Persons’ Resistance Using Productive Communicative Challenges during Police Crisis Negotiations
|Tag(s)=EMCA; In Press; Suicide; Crisis negotiation; Resistance
+
|Tag(s)=EMCA; Suicide; Crisis negotiation; Resistance
 
|Key=Sikveland2020
 
|Key=Sikveland2020
|Year=2019
+
|Year=2020
 
|Language=English
 
|Language=English
 
|Journal=Applied Linguistics
 
|Journal=Applied Linguistics
 +
|Volume=41
 +
|Number=4
 +
|Pages=533–551
 
|URL=https://academic.oup.com/applij/advance-article-abstract/doi/10.1093/applin/amy065/5305680?redirectedFrom=fulltext
 
|URL=https://academic.oup.com/applij/advance-article-abstract/doi/10.1093/applin/amy065/5305680?redirectedFrom=fulltext
|DOI=https://doi.org/10.1093/applin/amy065
+
|DOI=10.1093/applin/amy065
 
|Abstract=This paper reveals how negotiators, from the police and emergency call centres, overcome resistance towards the negotiation from suicidal persons in crisis. Communication guidance to hostage and crisis negotiators recommends against challenging the person in crisis, focusing instead on a softer, rapportful approach. Using conversation analysis, we investigate how negotiators deal with resistance, turn by turn, in encounters collected from British police negotiators’ field recordings, and American police 9-1-1 dispatch telephone calls. In contrast to existing communication guidance, we show that and how challenges can be productive for bringing about positive shifts in suicidal persons’ behaviour. We demonstrate how negotiators challenge the reasoning in their interlocutors’ resistant responses and leverage these challenges productively in the next turn. By studying real (rather than hypothetical or simulated) negotiations, the study reveals the tacit expertise of negotiators and the communicative practices that optimize negotiation outcomes. These research findings have significant implications for existing communication guidance showing how negotiations are managed locally through the linguistic design of turns of talk.
 
|Abstract=This paper reveals how negotiators, from the police and emergency call centres, overcome resistance towards the negotiation from suicidal persons in crisis. Communication guidance to hostage and crisis negotiators recommends against challenging the person in crisis, focusing instead on a softer, rapportful approach. Using conversation analysis, we investigate how negotiators deal with resistance, turn by turn, in encounters collected from British police negotiators’ field recordings, and American police 9-1-1 dispatch telephone calls. In contrast to existing communication guidance, we show that and how challenges can be productive for bringing about positive shifts in suicidal persons’ behaviour. We demonstrate how negotiators challenge the reasoning in their interlocutors’ resistant responses and leverage these challenges productively in the next turn. By studying real (rather than hypothetical or simulated) negotiations, the study reveals the tacit expertise of negotiators and the communicative practices that optimize negotiation outcomes. These research findings have significant implications for existing communication guidance showing how negotiations are managed locally through the linguistic design of turns of talk.
 
}}
 
}}

Latest revision as of 06:25, 3 August 2020

Sikveland2020
BibType ARTICLE
Key Sikveland2020
Author(s) Rein Ove Sikveland, Heidi Kevoe-Feldman, Elisabeth H. Stokoe
Title Overcoming Suicidal Persons’ Resistance Using Productive Communicative Challenges during Police Crisis Negotiations
Editor(s)
Tag(s) EMCA, Suicide, Crisis negotiation, Resistance
Publisher
Year 2020
Language English
City
Month
Journal Applied Linguistics
Volume 41
Number 4
Pages 533–551
URL Link
DOI 10.1093/applin/amy065
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

Download BibTex

Abstract

This paper reveals how negotiators, from the police and emergency call centres, overcome resistance towards the negotiation from suicidal persons in crisis. Communication guidance to hostage and crisis negotiators recommends against challenging the person in crisis, focusing instead on a softer, rapportful approach. Using conversation analysis, we investigate how negotiators deal with resistance, turn by turn, in encounters collected from British police negotiators’ field recordings, and American police 9-1-1 dispatch telephone calls. In contrast to existing communication guidance, we show that and how challenges can be productive for bringing about positive shifts in suicidal persons’ behaviour. We demonstrate how negotiators challenge the reasoning in their interlocutors’ resistant responses and leverage these challenges productively in the next turn. By studying real (rather than hypothetical or simulated) negotiations, the study reveals the tacit expertise of negotiators and the communicative practices that optimize negotiation outcomes. These research findings have significant implications for existing communication guidance showing how negotiations are managed locally through the linguistic design of turns of talk.

Notes