Difference between revisions of "Nguyen2011"

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Nguyen2011
BibType ARTICLE
Key Nguyen2011
Author(s) Hanh thi Nguyen
Title Boundary and alignment in multiparty conflict talk
Editor(s)
Tag(s) EMCA, Conflict initiation, Conflict termination, Alignment, Patient consultation, Multiparty, Pharmacist–patient
Publisher
Year 2011
Language English
City
Month
Journal Journal of Pragmatics
Volume 43
Number
Pages 1755–1771
URL
DOI
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

This paper examines multiparty conflict talk in a pharmacy patient consultation involving a patient, a novice pharmacist, and later, an experienced pharmacist. Using conversation analysis (Sacks, Schegloff, and Jefferson, 1974) and Goffman’s (1981) notion of participation framework, I describe conflict emergence and resolution while also paying attention to issues of alignment (Maynard, 1986). I show that conflict talk initiation is incipient and gradual, and the participants continue to orient to the conflict long after it is resolved. During thismultiparty conflict talk episode, participants performed alignment in delicate ways: they may align with one participant without simultaneously distancing from the other directly, and theymay invoke the authority of a non-present party in order to avoid contesting a present party explicitly.

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