Mikkola-Lehtinen2019

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Mikkola-Lehtinen2019
BibType ARTICLE
Key Mikkola-Lehtinen2019
Author(s) Piia Mikkola, Esa Lehtinen
Title Drawing conclusions about what co-participants know: Knowledge-probing question–answer sequences in new employee orientation lectures
Editor(s)
Tag(s) EMCA, In press, Knowledge-probing question, Lecture, Multimodality, New employee orientation, Question-answer sequence
Publisher
Year 2019
Language English
City
Month
Journal Discourse & Communication
Volume
Number
Pages
URL Link
DOI https://doi.org/10.1177/1750481319847361
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

This study aims to uncover the processes of interaction through which knowledge acquisition in new employee orientation is monitored and controlled. Using video-recordings of orientation lectures as data, the study focuses on question–answer sequences in which the lecturer’s question probes into the state of the employees’ knowledge; in particular, it looks at the third turn of the sequence, in which the lecturer comes to a conclusion concerning the participants’ knowledge. This is shown to be an unavoidably practical accomplishment, which is contingent on both the often ambivalent responses of the participants and the design of the knowledge-probing question. Also, the lecturer orients to being responsible for providing the employees with the necessary knowledge that they do not have. The study contributes to discussion of the interactional organization of knowledge in institutional settings, and it sheds light on the pros and cons of lectures as interactional encounters.

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