Difference between revisions of "Licoppe2014"

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|Number=4
 
|Number=4
 
|Pages=488–513
 
|Pages=488–513
|URL=http://dis.sagepub.com/content/16/4/488
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|URL=https://journals.sagepub.com/doi/abs/10.1177/1461445613519021
 
|DOI=10.1177/1461445613519021
 
|DOI=10.1177/1461445613519021
 
|Abstract=In this article we study the work and communication practices of two highly connected organizations, the members of which have all access to instant messaging (IM) on a professional basis. We document the development of a communicational genre, that of ‘quick questions’, and analyze the sequence organization of such IM conversation threads. We show how ‘quick questions’ enable the collaborative accomplishment of complex, knowledge-intensive tasks by recruiting colleagues constituted as experts capable of quickly answering information requests related to ongoing tasks. ‘Quick questions’ articulate communicative practices, ‘strong’ distribution of tasks and ‘organizing’ in highly connected organizations. We argue that they enact a distinctive cognitive and moral economy based on minimal forms of interaction and exchanges (which we call ‘contributions’), constituting a more general phenomenon.
 
|Abstract=In this article we study the work and communication practices of two highly connected organizations, the members of which have all access to instant messaging (IM) on a professional basis. We document the development of a communicational genre, that of ‘quick questions’, and analyze the sequence organization of such IM conversation threads. We show how ‘quick questions’ enable the collaborative accomplishment of complex, knowledge-intensive tasks by recruiting colleagues constituted as experts capable of quickly answering information requests related to ongoing tasks. ‘Quick questions’ articulate communicative practices, ‘strong’ distribution of tasks and ‘organizing’ in highly connected organizations. We argue that they enact a distinctive cognitive and moral economy based on minimal forms of interaction and exchanges (which we call ‘contributions’), constituting a more general phenomenon.
 
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Latest revision as of 09:40, 9 December 2019

Licoppe2014
BibType ARTICLE
Key Licoppe2014
Author(s) Christian Licoppe, Renato Cudicio, Serge Proulx
Title Instant messaging requests in connected organizations: ‘Quick questions’ and the moral economy of contribution
Editor(s)
Tag(s) EMCA
Publisher
Year 2014
Language
City
Month
Journal Discourse Studies
Volume 16
Number 4
Pages 488–513
URL Link
DOI 10.1177/1461445613519021
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

In this article we study the work and communication practices of two highly connected organizations, the members of which have all access to instant messaging (IM) on a professional basis. We document the development of a communicational genre, that of ‘quick questions’, and analyze the sequence organization of such IM conversation threads. We show how ‘quick questions’ enable the collaborative accomplishment of complex, knowledge-intensive tasks by recruiting colleagues constituted as experts capable of quickly answering information requests related to ongoing tasks. ‘Quick questions’ articulate communicative practices, ‘strong’ distribution of tasks and ‘organizing’ in highly connected organizations. We argue that they enact a distinctive cognitive and moral economy based on minimal forms of interaction and exchanges (which we call ‘contributions’), constituting a more general phenomenon.

Notes