Greatbatch1995

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Greatbatch1995
BibType ARTICLE
Key Greatbatch1995
Author(s) David Greatbatch, Christian Heath, Peter Campion, Paul Luff
Title How do desk-top computers affect the doctor-patient interaction
Editor(s)
Tag(s) medical EMCA, doctor-patient interaction
Publisher
Year 1995
Language
City
Month
Journal Family Practice
Volume 12
Number 1
Pages 32–36
URL Link
DOI 10.1093/fampra/12.1.32
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

General practice consultations were video-recorded before and after the introduction of a desk-top computer system into the practice. The recordings were analysed by detailed qualitative scrutiny of tape and trancripts (conversation analysis) to discover regular patterns of interaction. This analysis confirmed that the introduction of computers into the consultation had a significant impact on the communication between patient and doctor. In particular, we found that computer technology has had an impact on the practitioners' conduct and on the disclosure of information by the patient. The analysis also points to some recommendations both for training general practitioners in the use of computerized systems in the consultation, and for the (re)design of the technologies themselves.

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