Gonzalez-Martinez2021

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Gonzalez-Martinez2021
BibType ARTICLE
Key Gonzalez-Martinez2021
Author(s) Esther González-Martínez, Paul Drew
Title Informings as recruitment in nurses′ intrahospital telephone calls
Editor(s)
Tag(s) EMCA, Recruitment, Informing, Intrahospital telephone calls, Nurses, Conversation analysis
Publisher
Year 2021
Language English
City
Month
Journal Journal of Pragmatics
Volume 186
Number December 2021
Pages 48-59
URL Link
DOI 10.1016/j.pragma.2021.09.013
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

We have conducted conversational analysis of intrahospital telephone calls in which a recovery room nurse notifies the wards that, having concluded their treatment, a patient is ready for transfer. The article contributes to the understanding of recruitment as the outcome of interactional methods securing involvement - assistance, cooperation or contribution - in the realisation of courses of action. It shows that: a) informings conveyed by brief factual declaratives can act as a recruitment method even in the absence of any reference to a need, want or trouble; b) informing others of a state of affairs can act as a prompt for them to take responsive action under their own responsibility; c) informings as recruitment can be part of an organisational routine and instrumental in bringing forth remote professional action. Contrary to the common assumption that indirect forms of recruitment are normatively less constraining, we suggest that factual informings are actually an effective way of prompting a co-worker to act on their responsibilities. The data are audio-recordings of telephone calls made in an acute-care hospital in the French-speaking part of Switzerland.

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