Difference between revisions of "Emmison2007a"
(Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Michael Emmison; Susan Danby; |Title=Who's the friend in the background?: Interactional strategies in determining authenticity in calls...") |
PaultenHave (talk | contribs) m |
||
| Line 1: | Line 1: | ||
{{BibEntry | {{BibEntry | ||
|BibType=ARTICLE | |BibType=ARTICLE | ||
| − | |Author(s)=Michael Emmison; Susan Danby; | + | |Author(s)=Michael Emmison; Susan Danby; |
|Title=Who's the friend in the background?: Interactional strategies in determining authenticity in calls to a national children's helpline | |Title=Who's the friend in the background?: Interactional strategies in determining authenticity in calls to a national children's helpline | ||
| − | |Editor(s)=Johanna Rendle-Short; Maurice Nevile; | + | |Editor(s)=Johanna Rendle-Short; Maurice Nevile; |
|Tag(s)=EMCA; Helplines; Conversation Analysis; Children; Authenticity | |Tag(s)=EMCA; Helplines; Conversation Analysis; Children; Authenticity | ||
|Key=Emmison2007a | |Key=Emmison2007a | ||
| Line 10: | Line 10: | ||
|Volume=30 | |Volume=30 | ||
|Number=3 | |Number=3 | ||
| − | |URL= | + | |URL=https://benjamins.com/catalog/aral.30.3.02emm |
| + | |DOI=https://doi.org/10.2104/aral0731 | ||
|Series=Language as Action: Australian studies in conversation analysis | |Series=Language as Action: Australian studies in conversation analysis | ||
| − | |Abstract=A significant number of calls made to Kids Help Line are seen by the organisation as not requiring counselling support, but are rather young people testing or ‘checking out’ the service. Although the status of many of these ‘testing calls’ is self-evident, determining the authenticity of others presents the helpline counsellors with a dilemma: confronting the caller if they have doubts about the caller’s reason for calling while, at the same time, avoiding a premature challenge when the | + | |Abstract=A significant number of calls made to Kids Help Line are seen by the organisation as not requiring counselling support, but are rather young people testing or ‘checking out’ the service. Although the status of many of these ‘testing calls’ is self-evident, determining the authenticity of others presents the helpline counsellors with a dilemma: confronting the caller if they have doubts about the caller’s reason for calling while, at the same time, avoiding a premature challenge when the call is genuine. We examine the various interactional strategies that the counsellors artfully deploy in their determination of the status of a call. Outright challenges are rare, and counsellors typically will employ devices that announce their suspicions indirectly and which, at the same time, seamlessly accomplish the mundane business of responding to a call in ways which treat the callers with respect. |
| − | call is genuine. We examine the various interactional strategies that the counsellors artfully deploy in their determination of the status of a call. Outright challenges are rare, and counsellors typically will employ devices that announce their suspicions indirectly and which, at the same time, seamlessly accomplish the mundane business of responding to a call in ways which treat the callers with respect. | ||
| − | |||
}} | }} | ||
Revision as of 06:04, 4 May 2019
| Emmison2007a | |
|---|---|
| BibType | ARTICLE |
| Key | Emmison2007a |
| Author(s) | Michael Emmison, Susan Danby |
| Title | Who's the friend in the background?: Interactional strategies in determining authenticity in calls to a national children's helpline |
| Editor(s) | Johanna Rendle-Short, Maurice Nevile |
| Tag(s) | EMCA, Helplines, Conversation Analysis, Children, Authenticity |
| Publisher | |
| Year | 2007 |
| Language | |
| City | |
| Month | |
| Journal | Australian Review of Applied Linguistics |
| Volume | 30 |
| Number | 3 |
| Pages | |
| URL | Link |
| DOI | https://doi.org/10.2104/aral0731 |
| ISBN | |
| Organization | |
| Institution | |
| School | |
| Type | |
| Edition | |
| Series | Language as Action: Australian studies in conversation analysis |
| Howpublished | |
| Book title | |
| Chapter | |
Abstract
A significant number of calls made to Kids Help Line are seen by the organisation as not requiring counselling support, but are rather young people testing or ‘checking out’ the service. Although the status of many of these ‘testing calls’ is self-evident, determining the authenticity of others presents the helpline counsellors with a dilemma: confronting the caller if they have doubts about the caller’s reason for calling while, at the same time, avoiding a premature challenge when the call is genuine. We examine the various interactional strategies that the counsellors artfully deploy in their determination of the status of a call. Outright challenges are rare, and counsellors typically will employ devices that announce their suspicions indirectly and which, at the same time, seamlessly accomplish the mundane business of responding to a call in ways which treat the callers with respect.
Notes
