Coleman-etal2018

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Coleman-etal2018
BibType ARTICLE
Key Coleman-etal2018
Author(s) Corinne K. Coleman, Karen Muñoz, Clarissa W. Ong, Grayson M. Butcher, Lauri Nelson, Michael Twohig
Title Opportunities for Audiologists to Use Patient-Centered Communication during Hearing Device Monitoring Encounters
Editor(s)
Tag(s) EMCA, Audiology, Counseling
Publisher
Year 2018
Language English
City
Month
Journal Seminars in Heargin
Volume 39
Number 1
Pages 32-43
URL Link
DOI 10.1055/s-0037-1613703
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

Patient-centered care incorporates patient's priorities, values, and goals. Audiologists can increase patient engagement when they use patient-centered principles during communication. Recent research, however, has revealed counseling gaps in audiology that could be detrimental to the intervention process. The present study sought to understand the extent patient-centered communication strategies were used during hearing device monitoring visits by analyzing audio recordings. Counseling portions of the appointments were transcribed using conversation analysis. Missed opportunities were observed, including not validating patients' emotional concerns, providing technical responses to emotional concerns, providing information without determining patient desire for the information, and not engaging the patient in a shared planning process. Training opportunities to enhance audiological services will be discussed.

Notes