Difference between revisions of "BolanosCarpio2020"

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Latest revision as of 12:22, 11 June 2020

BolanosCarpio2020
BibType INCOLLECTION
Key BolanosCarpio2020
Author(s) Alexa Bolaños-Carpio
Title When emergencies are not urgent: Requesting help in calls to 911 Costa Rica
Editor(s) Carmen Taleghani-Nikazm, Emma Betz, Peter Golato
Tag(s) EMCA, Emergency calls, Requests for help, Contingency, Entitlement, Benefactors, Spanish
Publisher
Year 2020
Language English
City
Month
Journal
Volume
Number
Pages 229-252
URL Link
DOI https://doi.org/10.1075/slsi.33.09bol
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title Mobilizing Others: Grammar and lexis within larger activities
Chapter

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Abstract

This study examines the activity of requesting help in emergency calls, using 911 Costa Rica as a case study. Focusing on the notions of contingency-entitlement, benefactors and beneficiaries, and the urgency of the incident, the findings show that the design of the request for non-life-threatening incidents can encode the caller’s low entitlement to the request via the phrase para ver si ‘to see if.’ When using this phrase in conjunction with other linguistic forms (such as modal periphrasis), the caller’s entitlement to the request is further downgraded. Regardless of the type of incident and the linguistic forms used in the request for help, call-takers’ next relevant action is asking the location of the incident or verifying the caller’s information.

Notes