Difference between revisions of "Birlik-Kaur2020"

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Birlik-Kaur2020
BibType ARTICLE
Key Birlik-Kaur2020
Author(s) Seval Birlik, Jagdish Kaur
Title BELF expert users: Making understanding visible in internal BELF meetings through the use of nonverbal communication strategies
Editor(s)
Tag(s) EMCA, Community of practice, Lingua franca, Intercultural communication, Business communication, Nonverbal
Publisher
Year 2020
Language English
City
Month
Journal English for Specific Purposes
Volume 58
Number
Pages 1-14
URL Link
DOI https://doi.org/10.1016/j.esp.2019.10.002
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

The worldwide use of English as a Business Lingua Franca (BELF) has led to increased research of BELF that seeks to elucidate its complexities, and the multiple competencies of its users that contribute to its success. As much of previous BELF research has focused on verbal communication, little is known of how nonverbal conduct contributes to facilitating shared understanding in the business context. This paper focuses on the nonverbal communication strategies (NVCS) participants use as shared repertoire and resources in formal internal meeting interactions for successful and effective communication. Combining Community of Practice (CofP) and Conversation Analysis (CA) frameworks, and applying a multimodal approach, three video-recorded meetings were analyzed. The paper explores three salient NVCS: head nod, hand pointing gesture, and eye contact and gaze; each serves specific functions such as contextualizing or enhancing verbal communication, providing clarity and feedback, and making understanding visible. The findings not only contribute to the existing understanding of BELF but also offer an empirical basis regarding NVCS that may inform ESP: in business communication courses, raising awareness of effective NVCS based on authentic use in specific settings could provide valuable insights on communicative competence as part of the multiple competencies of BELF expert users.

Notes