|Title||How practitioners deal with their clients' “off-track” talk|
|Editor(s)||Eva-Maria Graf, Marlene Sator, Thomas Spranz-Fogasy|
|Tag(s)||Applied, Institutional talk, Psychotherapy|
|City||Amsterdam / Philadelphia|
|Series||Pragmatics & Beyond New Series|
|Book title||Discourses of Helping Professions|
In institutional encounters where a client engages with a practitioner for advice or guidance, there is a phase in which the client may be expected to ‘tell their tale’ before the practitioner offers a response. In this chapter I shall analyse the kind of professional conversation which involves with a client being invited to describe a personal and indeed intimate problem, in order for the professional to offer their perspective (and possibly suggest a solution). The client’s problems here are matters of emotion, conflict or life-style, caused or sharpened by psychological disorder or disability – in other words, we shall be listening in to what the editors term as the ‘professional format’ of the counselling, personal-support and therapy consultation.