Emotions in action: telephone-mediated dispute resolution
by Ann Weatherall, Maria Stubbe
Link
Reference:
Ann Weatherall, Maria Stubbe, (2015), "Emotions in action: telephone-mediated dispute resolution", British Journal of Social Psychology, vol. 54, no. 2, pp. 273–290.
Bibtex Entry:
@ARTICLE{Weatherall2015c,
  author = "Ann Weatherall and Maria Stubbe", 
  doi = "10.1111/bjso.12082", 
  keywords = "Discursive psychology, Dispute resolution, Telephone calls", 
  journal = "British Journal of Social Psychology", 
  number = "2", 
  pages = "273–290", 
  title = "Emotions in action: telephone-mediated dispute resolution", 
  url = "https://onlinelibrary.wiley.com/doi/abs/10.1111/bjso.12082", 
  volume = "54", 
  year = "2015", 
}